Thank you Sue Ellen,
Just spoke to someone in Retention team. They were not sure if AXA deal suitable for rural and urban. They spotted that AXA deal only for new customer.
They offer 26% for loyalty to retain customers but can go to 30%. They have no cash back offer.
The teams are:
Sales team
Retention Team
Pending Loss Team (who might have another offer during cooling off period, like Google nest, or €50 credit etc).
From the phone call, we figured out that I was moved to a Smart Tariff last year, which I didn't plan to do know had happened.
They are going to get someone more senior to listen to calls and get back to me.
Just FYI for anyone:
24 hour Legacy Plan - 28.56 (inclusive Vat)
So not a Smart Plan, but with a Smart Meter
Smart 24 HR plan (25%) - 26.88
So is a Smart plan, with a Smart meter and not one you can switch back off.