Eir have my phone number and email and are aware of their own rules, rather than contact me for approval they apply this charge.
Seems unreasonable to me.
I recently had a first time experience of a direct debit not paid to flogas due to insufficient funds. Kbc charged me €10 for this which was not unexpected. However flogas have also charged me €10 plus vat which I'm not sure about.
It is your responsibility to ensure that you pay your bills on time. There is no reason why the company should have to carry the cost (bank charges, extra admin costs or whatever) just because you failed to pay up. The fee charged does not have to have any thing to do with whether KBC charges them a fee or not.
You are one of thousands of customs who’s bills are processed electronically because it is the cheapest way to do so. So how much extra are you willing to pay for such a nanny service.
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