I rang AIB on 18 November (after advice from this site). They told me they would have to get the information from the accounts department and would send me information.
About a week later, since I hadn't heard anything, I completed the query e-mail thing on their web-site giving all of the details.
Still no reply so yesterday I rang AIB again and the fella said he'd contact the Accounts department and get back to me before yesterday evening. He did get back but only to say that the accounts department hadn't the information yet and that he would ring before 10 am today. - Still no news !!!
Has anyone else experienced similar?