The product is good but good luck to you trying to get through to customer care. I phoned them to try and change to the 45 euro package, couldn't get through, ever! Had a problem recently, tried to phone to see if there was a fault on the line, couldn't get through. So I'm about to cancel the service and plan to do so by registered post! Either they are seriously under resourced or they just don't give a sh1t about their customers and provide a seriously below par customer service.