GeneralZod
Registered User
- Messages
- 1,198
Before Christmas I claimed on AAM that FA had underpaid me interest on my eSaving account.
The balance was at exactly €15,000 and this triggered the lower interest rate that was supposed to only take effect at €15,001.
Arising from an internal review First Active have contacted me and given me a refund for the under paid interest + a small correction for compounding.
So fair dues to FA for correcting it.
Hopefully this removes any lingering doubt about where their systems now apply the cut-off for the higher interest rate calculations.
The balance was at exactly €15,000 and this triggered the lower interest rate that was supposed to only take effect at €15,001.
Arising from an internal review First Active have contacted me and given me a refund for the under paid interest + a small correction for compounding.
So fair dues to FA for correcting it.
Hopefully this removes any lingering doubt about where their systems now apply the cut-off for the higher interest rate calculations.