Financial Ombudsman- how long to get decision?
- Thread starter ask73
- Start date
Brendan Burgess
Founder
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- 52,048
HI Sumatra
Could you give more detail?
Presumably the company settled with you directly? The FSO can't really consider the submissions and make a decision in 6 days.
Brendan
Could you give more detail?
Presumably the company settled with you directly? The FSO can't really consider the submissions and make a decision in 6 days.
Brendan
M
mercman
Guest
More important and interesting is that a Financial provider realised there were wrongs done and used their own initiative to settle an issue.
Hello Brendan & Mercman,
Having this particular travel claim rejected was quite shocking to the conscience. Having submitted a claim on 08/07/2012, I was shocked to have it rejected. The insurers advised me to follow their complaints procedure which I did and nothing came of it, the claim was still rejected.
I referred the case to the Ombudsman 17th Aug. A file was created by them and they gave me the name of a claims manager and the address of the insurer to write to for a final response. They sent my file to this claims manager. This is interesting because the person / address I was advised to write to was not the same as in the complaints procedure outlined in either the policy documentation or when when the claim was rejected.
It appears the person I was advised to contact was a member of senior management nominated to review disputes before a final response letter is issued. I wrote to the person, outlined my complaint and made reference to the complete file passed on to the person by the FSO.
Five days later my claim was paid. I can say with all sincerity that good as my case was and the detail and records I had, I really would not have got anywhere without the assistance afforded by the case offficer in the Financial Services Ombudsman.
Having this particular travel claim rejected was quite shocking to the conscience. Having submitted a claim on 08/07/2012, I was shocked to have it rejected. The insurers advised me to follow their complaints procedure which I did and nothing came of it, the claim was still rejected.
I referred the case to the Ombudsman 17th Aug. A file was created by them and they gave me the name of a claims manager and the address of the insurer to write to for a final response. They sent my file to this claims manager. This is interesting because the person / address I was advised to write to was not the same as in the complaints procedure outlined in either the policy documentation or when when the claim was rejected.
It appears the person I was advised to contact was a member of senior management nominated to review disputes before a final response letter is issued. I wrote to the person, outlined my complaint and made reference to the complete file passed on to the person by the FSO.
Five days later my claim was paid. I can say with all sincerity that good as my case was and the detail and records I had, I really would not have got anywhere without the assistance afforded by the case offficer in the Financial Services Ombudsman.
Brendan Burgess
Founder
- Messages
- 52,048
Hi Sumatra
Very interesting.
That is exactly how the system should work.
A senior person in the organisation overrules the lower person and settles the claim promptly.
Well done.
Brendan
Very interesting.
That is exactly how the system should work.
A senior person in the organisation overrules the lower person and settles the claim promptly.
Well done.
Brendan
newbie2009
Registered User
- Messages
- 74
Hi all,
I wrote to the FSO in August 2012 with a mortgage/tracker related problem. I am still waiting on a response. I did send up a lever arch file full of background info, and one ring binder full of every letter, email, record of phone call to and from the bank.
They advised at the time that a response would issue in 6-8 weeks, which bring me to this week or next!
Fingers crossed!!
I wrote to the FSO in August 2012 with a mortgage/tracker related problem. I am still waiting on a response. I did send up a lever arch file full of background info, and one ring binder full of every letter, email, record of phone call to and from the bank.
They advised at the time that a response would issue in 6-8 weeks, which bring me to this week or next!
Fingers crossed!!
newbie2009
Registered User
- Messages
- 74
Hi all
I'm still waiting on a response from the FSO. Would anyone have a breakdown of the exact process and approx timelines?
Thank you
Newbie
I'm still waiting on a response from the FSO. Would anyone have a breakdown of the exact process and approx timelines?
Thank you
Newbie
M
mercman
Guest
Newbie, have you contacted them in the last few days ??
newbie2009
Registered User
- Messages
- 74
I rang my solicitor... He said he was still waiting but had sent a couple of reminders?!