Ferry cancelled query

T

Tubbs

Registered User
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My family were booked to cross on Stenaline from Holyhead to Dun Laoghaire at around 4pm.

We were told that it was cancelled due to technical fault and that we can
cross 10 hours later on the 2:30am in the morning crossing.

We were given 10 euro per adult and 5 euro per child vouchers for drink/food (that we didn't use as the facilities before the ferry were rubbish and we just dozed/slept when it came to ferry journey - and they didn't open the shop - very crafty!)

We were also given a 50% voucher for our next ferry trip.

What are our rights for this situation ?

What (if any) compensation shoudl we be entitled in this circumstance ?

My wife had to take 0.5 day annual leave and I also had to take a full day annual leave as we were travelling back and not fit for work.

The stress was incredible with two under 5 year olds and 10 hours in Holyhead (absolutely nothing to do) on a Sunday !

Would we be able to claim anything on our VHI travel insurance ?

Thanks
 
We were given 10 euro per adult and 5 euro per child vouchers for drink/food (that we didn't use as the facilities before the ferry were rubbish and we just dozed/slept when it came to ferry journey - and they didn't open the shop - very crafty!)
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Disgraceful - They should have informed you before you booked that their facilities were rubbish and that you would get a first class flight instead if the sailing was canceled.
We were also given a 50% voucher for our next ferry trip.
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Dont use in protest.
The stress was incredible with two under 5 year olds and 10 hours in Holyhead (absolutely nothing to do) on a Sunday !
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You should write to the government immediately and demand that they build an aqua park with child minding facilities and a spa for parents and they make sure there are always something to do in Holyhead when you are there on a Sunday. Disgraceful that they should be allowed have a place somewhere where there are no facilities for you in this day and age.
My wife had to take 0.5 day annual leave and I also had to take a full day annual leave as we were travelling back and not fit for work.
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They should pay you a weeks tax free wages each for all the inconvenience.
 
possible claim on travel insurance, but no claim against stenaline as they don't operate under the same rules as airlines.

you can only claim against extra expenditure incurred
 
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