Hey there. We ordered UGG boots for my sister's birthday in December. Boots arrived and after a few hours we noted that they are all torn at the seams. We hadn't noticed this when they arrived as they are a very dark colour. Sent back to company in Oz and they accepted that they were faulty but said that they could only get them repaired as they had been slightly worn ( I know even after a couple of hours) - Anyway that was fine, they told me max 30 days to get boots back. That was 9th Jan - despite numerous emails etc I cannot get an answer as to when I will have boots back - now at 60 days, they just stopped answering my emails. Where do you go from here to get a refund?. - Is there some body you can go to re internet purchases?