Faulty product - how to get money back?

[AlastairSC]

Outlined position in email. Company asked me to return product. Did this by registered post and covering letter. No response. Sent second letter enclosing copy of first and reminding them of Sale of Goods and Supply of Services Act provisions. Asked for response within ten days. Still nothing.

What now? Value of goods is about €180. Is there a small claims process? Company is in Dublin, we're in Kilkenny.

TIA

 

[ClubMan]

Small Claims Court could be an option if you cannot get satisfaction.

 

[Black Sheep]

Are you dealing with the shop where you purchased the goods or is this the manufacturer you e-mailed etc.

 

[AlastairSC]

Shop. I understand my contract is with them under the law? Why?

 

[efm]

Shop. I understand my contract is with them under the law? Why?

To protect consumers from non irish manufacturers not responding to complaints or not standing over warranties.

 

[jhegarty]

Did you pay via credit card ?

if the shop have the product and have disappeared you should be able to do a chargeback...