Faulty microwave

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nt00deep

Registered User
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Turned on my new Bosch microwave yesterday.

It counts down the cooking time as expected (01:00, 00:59, 00:58, 00:57), but stops at 00:57. I have noticed that the turntable is not turning and maybe the shut down is a precaution because of that fault with the turntable.

I have a service call logged, but before I waste someone a journey, has anyone come across this before.
 
Double-check the FAQ/trouble-shooting section in the manual. I read an "important note" in a Bosch manual over the weekend that said if a service call is made related to one of the items detailed in the FAQ then a charge would be payable - even during the warranty period!
 
nt00deep said:
Turned on my new Bosch microwave yesterday.

It counts down the cooking time as expected (01:00, 00:59, 00:58, 00:57), but stops at 00:57. I have noticed that the turntable is not turning and maybe the shut down is a precaution because of that fault with the turntable.

I have a service call logged, but before I waste someone a journey, has anyone come across this before.
Click to expand...

Ring them back and discuss the problem with them, if necessary at length, and you might well save yourself the cost of a service call.
 
The service engineer called and took the microwave away with him because the fault was caused by a damaged clip in the door. A sensor on the door was then shutting down the microwave as a precaution.

He fixed the door clip, but had to take the unit away for testing in their lab before signing off on it.

Back up and running now.
 
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