Faulty Car Battery

Did not post this in Car forum as its more consumer issue

I bought a car battery in Fast Fit back in May of this year. Today the car would not start and had to get a mechanic, who I know. He told me it was the battery and showed me the level on it was low. So had to buy a new one from him

Went back down to fast fit, dont have receipt, they checked their records on the computer and my purchase was not on it. I believe there is a one year guarantee for batteries. They then told me they can look for the dockets and maybe give me a new battery. Paid by laser and I can see it on my statements. I told them I dont want a new battery I want my money back. They said they cannot do this

Are they right and if not what can I do say or contact in relation to this ?

Cheers

I know you are looking for financial advice, but on a mechanical note you should have your car checked to make sure it is not overcharging the battery. Also if you top up your old battery with distilled water it will probably be OK.

Froggie said:

I know you are looking for financial advice, but on a mechanical note you should have your car checked to make sure it is not overcharging the battery. Also if you top up your old battery with distilled water it will probably be OK.

Click to expand...

Mechanic did all this. I can top up battery but I have no need for second battery I just want my money back for the faulty battery they gave me in the first place and their attitude towards me when I asked for it.....

Apparantly the rule of thumb is the 3 R's - repair, replace or refund in that order.
So with a battery the best deal you will get is a repacement.

Rang them up and spoke to manager in their office. Told them my problem.

Told me to drop the battery back in and they would test it to see if it was faulty

Rang me back today to say it was and they will be issuing a cheque

Pity the manager were I bought the battery was not forthcoming about this instead of been so dogmatic

It does pay to complain and not take credit notes etc