Fault in new mobile phone

I bought a prepay Nokia mobile phone on Xmas eve for the sum of 199e. Over the Xmas I noticed that the battery kept going down and needed to be charged around three times a day, plus the phone would go dead when on calls. I took the phone, with receipt and full packaging back to the Vodafone shop today (3/1/08) to inform them of the problem and expected them to replace it. However the sales assistant informed me that he needed to hang onto the phone in the shop to confirm a fault did exist (??!). Am I entitled to a refund/replacement???

If, as it seems, the goods are faulty or not fit for the purposes for which they were sold then you are entitled to a repair, replacement or a refund. Check out www.ConsumerConnect.ie for more on your statutory rights and mention them if you find that the retailer is stalling.

REMFAN said:

I bought a prepay Nokia mobile phone on Xmas eve for the sum of 199e. Over the Xmas I noticed that the battery kept going down and needed to be charged around three times a day, plus the phone would go dead when on calls. I took the phone, with receipt and full packaging back to the Vodafone shop today (3/1/08) to inform them of the problem and expected them to replace it. However the sales assistant informed me that he needed to hang onto the phone in the shop to confirm a fault did exist (??!). Am I entitled to a refund/replacement???

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I'm almost certain that it says on the back of the Vodafone receipt that they will be replace any faulty prepay phone returned within 28 days. After that time it will need to go for repair.

One of their assistants told me before Christmas that I could take it there myself if I wanted to speed up the process (I think Sandyford was mentioned). The phone was a good few months old at that stage. If it is possible to repair it while you wait they will do so.

Last year when the radio was not working properly on mine I returned to the shop and once I was able to produce the receipt and show them that it was not working they gave me a new one straight away.

Did they mention how long they intend testing it in the store?

P.S. Just came across this.

The store rang yesterday and stated that they'd be happy to replace the phone as it did indeed have a fault(duh!). Vodaphone will repair/replace a faulty phone within 28 days but they must vertify instore a fault does exist.

Must say that's way better service than I got having had the same problem with a prepay phone bought on the O2 online store. After endless phone calls to customer service, 3 trips to an actual o2 store and a very angry letter I was still left with a non functioning phone. Maybe a change of service provider to vodaphone is in order......