false advertising-faulty goods?

D

dragonl

Registered User
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Bought a laptop off a known UK online laptop supplier 7 months ago - advertised as 'scratch on outer case' so I knew it was not perfect but I am not concerned about aesthetics. Since then I have had two major technical difficulties the online supplier in the UK has taken 4-6 weeks each time to repair. Called manufacturer (ACER) and gave them serial no. - It transpires the machine has had a long history of technical problems before I bought it.

Is it false advertising to sell as 'scratch on outer case' only? Perphaps naive but I really thought I was getting a machine which had been damaged in distribution or something...not a Dud.
They are offering a partial refund ie Cost of the machine minus 33% for usage to date (which is really annoying given that for 2-3 months of my 6 months ownership the machine has been in their Repair centre)

What can I do - if anything?
 
Was it sold as a refurbished/returned machine? What were the terms & conditions governing the sale? I'm guessing that it might have been a site with "direct" in the name?
 
Re: Laptops Online (Direct) - false advertising-faulty goods?

Yes, the machine was bought 'direct' ....from a known online supplier.
There absolutely was no reference to refurbished/reconditioned machine - and if you view their web-site now they refer to the fact that many of their 'open box' machines have cosmetic damage (which I accepted).
Would love to fight this one - imagine it will be an impossible task - anybody out there have any success?
 
No, I do not have the original ad.

The machine I bought was simply described as open box - scratch on outercase - Although i dont have a copy of that so cant prove anything.
I think I am wasting my time pursuing this - although it really annoys me to let it go.
I guess I could ask them for details of the ad they used to sell it to me?
 
did you get any email confirmation when you ordered the goods that detailed the fault?
 
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