I make semi-regular international transfers to a bank account in Belgium using Bank of Ireland online banking. Previously, these transfers have been free of charge, as BOI claim they should be.
However, €15 was deducted from my most recent transfer before it arrived at my Belgian account.
I raised this immediately with BOI who assured me that they don't deduct any charges, and suggested that it could have been the destination bank's correspondant bank who did this, and suggested contacting my Belgian bank to resolve this. (I'm now pretty sure that the correspondant bank is BOI's, not my Belgian bank's)
Eventually, they got back to me today and informed me that it was the correspondant bank of BOI in Belgium who deducted the €15, and that I should contact BOI.
I've done this today, but have to wait at least 3 days for them to get back to me. To be honest though, I'm not optimistic and I'm expecting BOI to come back to me and say that its not their fault.
Does anyone have any suggestions? Do I have any right to free transfers within the eurozone? Do I have any comeback against BOI who claim to facilitate free transfers? Has anyone had this problem before with BOI or another Irish bank?
What I find really strange is that this is the only time I've suffered any charge.
However, €15 was deducted from my most recent transfer before it arrived at my Belgian account.
I raised this immediately with BOI who assured me that they don't deduct any charges, and suggested that it could have been the destination bank's correspondant bank who did this, and suggested contacting my Belgian bank to resolve this. (I'm now pretty sure that the correspondant bank is BOI's, not my Belgian bank's)
Eventually, they got back to me today and informed me that it was the correspondant bank of BOI in Belgium who deducted the €15, and that I should contact BOI.
I've done this today, but have to wait at least 3 days for them to get back to me. To be honest though, I'm not optimistic and I'm expecting BOI to come back to me and say that its not their fault.
Does anyone have any suggestions? Do I have any right to free transfers within the eurozone? Do I have any comeback against BOI who claim to facilitate free transfers? Has anyone had this problem before with BOI or another Irish bank?
What I find really strange is that this is the only time I've suffered any charge.