EU consumer warranty claim

[poundhound]

After a month of trying to get a retailer to assist with an ipad defect, and getting nowhere, I learned about the EU consumer warranty.

In addition to apples standard 12 month warranty, there is an additional 12 months warranty due under the EU consumer law.

I was fobbed off a couple of times as my ipad was 18 months old and pointed in the direction of a 3rd party repair centre, until I marched into the store armed with the warranty claim form. At this point they accepted the ipad and replaced it with a new one.

The store manager detailed they will honour the warranty to those aware of it, but wont promote it?!

(NB. The warranty states the problem must have been present at the time the apple device was purchased)

Coincidently, this article was featured on techradar.com highlighting the same issue http://www.techradar.com/news/comput...icials-1101166

 

[Brendan Burgess]

Hi hound

Can you edit your title to make it a bit more meaningful

Thanks

 

[Latrade]

I'd say this experience isn't unique to Apple users as I've had the same issue with other faulty electrical items from phones to computers.

Plus, as there isn't an official Apple store in Ireland, it is the stores, who you had your contract with, who are not being totally upfront in their dealers with the consumer.

 

[mathepac]

Thanks for the reminder.