ESB Meter not displaying

[hubble]

I was going about chaining electricity supplier and I went to check the smart meter and there is nothing displaying so I can't provide a current reading to the new supplier. I pressed a blue button on it to see if it would display a reading but nothing. I have contacted ESB Networks and I presume that they will have to install a replacement meter. Is this a regular occurrence?

 

[Leo]

There are LOTS of threads here and on Boards about smart meters, but I think this is the first describing your issue. That would suggest it's unusual.

 

[Marsupial]

If your smart meter isn't displaying anything then is it possible that your supplier isn't getting readings either, in which case you're probably being issued with estimated bills? Check you latest bill!