Three weeks ago I set up an N26 and transferred about 400 from my current account with Ulster Bank to the N26 account. I put in a reference so i recalled what it was for - so "wedding and ABC", ABC being Mrs Peteb's name.
Ulster bank call me 3 days later as the money has left my account but not gone to N26 and tell me that the transaction has been randomly picked for a check and could I explain what the reference meant. They then ask what my wifes DOB and address were, which I gave. And then when i got off the phone I felt a little annoyed at myself that I gave that information so readily. Anyway the money arrives next day in N26 (these are one day international transfers).
I tried another 2 transfers and they went through next day no questions asked. Then two week agos I try to transfer a smaller amount of €20. Leaves my bank account, no sign of it an N26. Contact UB on webchat, they say they can't see a problem but ring telephone banking, I check first with N26 and they said its not them and they need UB to raise an investigation on it.
So after chasing UB I finally get a call on Thursday. Jigs and reels, person rings back today and tells me that my transaction has been randomly picked out! Turns out the person that i gave details to originally didnt put anything on the file and she wants to ask me the same questions. This time though I tell her I'm not prepared to to give the information. I explain i was annoyed at myself last time and won't do it now.
Long story short are they entitled to this info? To be clear, these are 4 transactions under €1,000 in total.
Ulster bank call me 3 days later as the money has left my account but not gone to N26 and tell me that the transaction has been randomly picked for a check and could I explain what the reference meant. They then ask what my wifes DOB and address were, which I gave. And then when i got off the phone I felt a little annoyed at myself that I gave that information so readily. Anyway the money arrives next day in N26 (these are one day international transfers).
I tried another 2 transfers and they went through next day no questions asked. Then two week agos I try to transfer a smaller amount of €20. Leaves my bank account, no sign of it an N26. Contact UB on webchat, they say they can't see a problem but ring telephone banking, I check first with N26 and they said its not them and they need UB to raise an investigation on it.
So after chasing UB I finally get a call on Thursday. Jigs and reels, person rings back today and tells me that my transaction has been randomly picked out! Turns out the person that i gave details to originally didnt put anything on the file and she wants to ask me the same questions. This time though I tell her I'm not prepared to to give the information. I explain i was annoyed at myself last time and won't do it now.
Long story short are they entitled to this info? To be clear, these are 4 transactions under €1,000 in total.