Hi Mr. Earl,
That's a lot less time than it takes to get through to Bord Gais along with the number of working days that it takes to get a reply to e-mails. Both companies seem to be swamped but I have found Electric Ireland to be handling it a little bit better. I've dealt with both a lot recently.
Same here. I was phoned by Electric Ireland last Tuesday. They offered me a 14% existing customer discount. Unit price ex vat 34.14 cent. Might be worthwhile calling them back to increase your discount. There is a 14 day cooling off period.I was up this week also with Electric Ireland, they rang & offered me what Bonkers did also, stay with them, get 10% off as existing customer discount.
Doesn't that really mean that both are terrible, but BG are the worst, of the two companies ?
Why give Electric Ireland credit, for providing very bad service? Expecting people to wait those sort of times, is completely unacceptable imho, not least, from a highly profitable company.
This is a marvellous post . At the end of the day we can have spreadsheets coming out our ears but its the basic rate and standing charge that is at the core and we can do calculations afterwards ourselves. This post gives us the data to input. Does anybody have the same for a domestic Nightsaver meter , would be extremely useful ?Shopping around for electricity provider. Has anyone managed to secure better rates than those available below? This would be useful when calling to 'negotiate' for the next 12 months.
Currently with Bord Gais on a 24 hour urban plan. Roughly 4,000 kWh pa.
Unit rates offered excl. VAT:
(€0.4421 -18% discount) = €0.3625 : Bord Gais
(€0.3970 - 6% discount) = €0.3752 : Electric Ireland
(€0.4426 -10% discount) = €0.3983 : SSE
(€0.5713 -20% discount) = €0.4571 : Flogas (however they offer €150 or €0.0375/unit welcome bonus which would bring the rate down to €0.4196).
(€0.4444 -10% discount) = €0.4000 : Energia
Standing Charge offered excl. VAT:
€257.91 : Bord Gais (increase of 31% yoy!)
€277.91 : Electric Ireland
€221.08 : SSE
€222.47 : Flogas
€217.08 : Energia
I've been there with new staff and high volume calls and emails.Don't get me wrong I'm as browned off as every one else about this level of service but to be fair to them all the utility companies are having a rough time of it at present. Don't forget the long delays that we had to tolerate during the heavy Covid period from most companies.
When one takes into account that everywhere we turn at the moment everyone is talking about the utility charges etc. even on things like the Late Late, and other shows, who would normally not cover things like this. You can be sure that because of this the companies are receiving a lot more enquiries.
From dealing with both companies recently, because of errors made on our accounts, I detect that new staff are being trained up. I actually felt sorry for some of them because they appeared to be in at the deep end. One employee mentioned that they are sometimes working 7 days a week, doing overtime at week-ends, to answer the large volume of e-mails. I'm probably being too soft as usual but having been there, done that, back when I was very young and gullibleI would not wish their job on anyone.
They must be nuts!!A few people recently recommended Pinergy. No experience/knowledge myself but may be worth investigating.
- 43.34 cent per kWh
- €313.79 annual standing charge
- €163.12 annual prepayment service charge
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