Eircom Webmail vanished!

S

shnaek

Registered User
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599
All the mail in the inbox in my eircom account vanished overnight! I have been on to tech support and I am hoping they have it archived as I really need some of it.
Anyone else have this problem this morning?

I hope it isn't due to my negative comments in the ESOP post below! :(
 
The mail I recieved from Eircom - in effect a PFO I think!

Thank you for your recent email to Technical Support.

Unfortunately technical support is only offered via email to customers
of our "Subscription" service.



But for further support please use our online support site or contact
our support team, the link and the relevant numbers are listed below.

Kind Regards,

Eircom Net Technical Support

For further online support please check out our vast online solutions
at: [broken link removed]

If you cannot find an online solution please do not hesitate to contact
our support team on:

Eircom.net Free: 1550 233 233*

*calls charged at 95 cent per minute


If you are interested in any Eircom Net Product please contact our Sales
Department on 1850 220023
Click to expand...

As fate would have it there are a couple of Eircom guys here at present looking to do business on the company's server requirements. I think I'll be having a quick chat over tea with the management here later ;)
 
We use a different email client in work and, one morning, I thought that the contents of my INBOX had been wiped.

I then realised that the left-to-right scroll bar at the bottom of the pane was set to the right - all my INBOX was there, it was just I wasn't seeing it.

Could this be your problem ? It is hard to understand how the mail could be removed from your PC.
 
Is this webmail that is missing or the contents of your inbox in Outlook (or similar)?

If its webmail the PFO email makes it look like they did not even read your email as I fail to see how any online FAQ's etc. will help you recover missing messages so then I guess its down to ringing the premium rate number.
 
TarfHead - it's definitely gone.

dam099 - it's webmail. I can call the number but I am pretty certain I will get no satisfaction. They read my mail the first time as they responded telling me to click the 'check mail' link. I responded saying that my inbox was entirely cleared. Then I got the mail above.

I think that my mail is gone and I'll just have to use more reliable mail hosts like yahoo and hotmail from now on.
 
Hi Shnaek,

Although there is a little element of letting off steam about the post it probably belongs in the IT section.

aj
 
Same thing has happened to us twice before.. first time after calling the premium number, they were able to restore it from archive. No reasons are given for why the mail disappeared.

Second time about a year ago.. nothing! Everything wiped. The "support" person in Eircom said if i had called within 2 hrs they may have been able to reload the mail.. ??? as if i knew when the mail would be deleted.
 
Does anyone actually have any rights to a certain level of service from companies like Eircom, Vodafone and o2 that provide free web based e-mail?
 
shnaek said:
All the mail in the inbox in my eircom account vanished overnight! I have been on to tech support and I am hoping they have it archived as I really need some of it.
Anyone else have this problem this morning?

I hope it isn't due to my negative comments in the ESOP post below! :(
Click to expand...

how were you retrieving your email - were you doing it through the web page or were you using outlook (or another email client)?
 
comanche said:
how were you retrieving your email - were you doing it through the web page or were you using outlook (or another email client)?
Click to expand...
Through the web page.
 
I thought the chances of getting them back wouldn't be good - but I guess I'll give them a shout if you think it's worth it. Don't have much faith in them really!
 
well you haven't delete them (or removed them from the server using another email client) so there is no reason for them to have disappeared.

There's many reasons that they could have disappeared so keep the faith!

If they are compotent they should be able to recover them.
 
Amazingly they are all back today. Them and 300 more! They are all appearing as unread so I'm not sure what the extra ones are. Still - I am glad to have them back.
 
let me know if you want a gmail invite!! Eircom webmail has very little features.
 
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