Do I have any rights in this situation. Basically Eflow say I never paid a toll back in November and passed my dept on to some solicitors. The thing is I remember phoning Eflow when I got the initial warning which said I had to pay €42 for not paying the toll.
When I rang I explained to the lady that I paid the toll on the internet. She said it didn't go through however if I paid the €3 now + €3 late fee she would waive the balance.
I gave her the details over the phone and thought nothing else of it until i received the solicitors letter. I explained all this to the solicitor and she took the phone number I made the call from. Apparently the cannot find this alleged call. The problem is I made the call from work and my number sometimes goes through a switch board so I cannot be sure of the number that would have showed up on their records.
I know for a fact I made the call but there is no charge of €6 leaving my account around this time. Do I have any rights? There is a possibility that this call happened earlier in the year but I don't think it did. I have had terrible problems with Eflow in the past, almost every time I pay the toll I get a letter the following week to say i still owe it.
Sorry for the long post, thanks in advance.
When I rang I explained to the lady that I paid the toll on the internet. She said it didn't go through however if I paid the €3 now + €3 late fee she would waive the balance.
I gave her the details over the phone and thought nothing else of it until i received the solicitors letter. I explained all this to the solicitor and she took the phone number I made the call from. Apparently the cannot find this alleged call. The problem is I made the call from work and my number sometimes goes through a switch board so I cannot be sure of the number that would have showed up on their records.
I know for a fact I made the call but there is no charge of €6 leaving my account around this time. Do I have any rights? There is a possibility that this call happened earlier in the year but I don't think it did. I have had terrible problems with Eflow in the past, almost every time I pay the toll I get a letter the following week to say i still owe it.
Sorry for the long post, thanks in advance.