Making and handling suggestions and complaints
We want to hear from you on how we are doing.
We need your suggestions and complaints
especially to help us do what we say in this
charter.
If you found our service helpful, or if you have a
complaint about our service, we would like you to
let us know. You can do this by letter, by e-mail,
by phone or in person.
Letter: Customer Comment Desk, Dublin Bus,
59 Upper O’Connell St, Dublin 1
...
Our Contact Details
Information and Sales Office and Head Office
59 Upper O’Connell St, Dublin 1
Phone: (01) 872 0000
Opening hours:
Monday 8.30am to 5.30pm
Tuesday to Friday 9.00am to 5.30pm
Saturday 9.00am to 2.00pm
Sunday and Public Holidays 9.30am to 2.00pm
(except Christmas Day , St. Stephen’s Day
and St. Patrick’s Day)
Information Bureau and Customer Service
Phone: (01) 873 4222, 8.30am to 6.00pm,
Monday to Saturday (except public holidays)
Outside of these hours, please contact the bus
depots directly.
Website: www.dublinbus.ie
E-mail: info@dublinbus.ie
Who should be fined? The drivers of the routes? Their managers? Or the taxpayer who funds Bus Eireann?As for original point, if they have broken rules, they should be fined ...
Who should be fined? The drivers of the routes? Their managers? Or the taxpayer who funds Bus Eireann?
They are laughing at us.
I know it is quite fashionable to slag off Dublin Bus, but would privatising the service may it better ???
Dublin Bus definitely needs to be improved, and we should constantly demand it.
As for original point, if they have broken rules, they should be fined ...
Apart from this specific incident, am I the only regular Dublin Bus user here who finds the service generally satisfactory?I know it is quite fashionable to slag off Dublin Bus, but would privatising the service may it better ???
Dublin Bus definitely needs to be improved, and we should constantly demand it.
Is this possible? The gist that I picked up this evening on the radio was that the scope for penalising them was limited. But I could have picked things up wrong.As for original point, if they have broken rules, they should be fined ...
- Most People slagging off Dublin Bus probably dont even use their service !
Dublin Bus service is probably one of the best City Bus services in the world.
A better solution than fines would be to either take the routes where they have acted illegally off them, or prevent them from responding to tenders (or whatever the procurement process is) for new routes for a year or another appropriate time period.
Yes a more general observation. Dublin Bus service is probably one of the best City Bus services in the world. Yes ok the 18 route is terrible and maybe one or two other's I dont know off but I'm pretty happy with them and would not welcome a fragmenting of the Bus Market and then you could guess the next story Minister awards Bus contract to one of his best friends.
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