Its a motorised valve problem, when they malfunction they default to the off position, however there is a manual overide on the valve. Firstly you will have to id the valve, they all look similar and you should find it near the boiler or in the hot press, it looks like a box stuck on the pipe, feel around the box and you'll find a small lever, push this to the side and you will hear the valve opening, as soon as you have done this it may want to automatacally shut again, so when you have the lever pushed to the side lift it slightly because there is a groove the lever sits in to prevent this happening. this will leave the valve on regardless of the theremostat.