Hi, I recently bought some straighteners from a very well known premium manufacturer of hair appliances.
When I got them, I was very disappointed with the quality, and they didn't straighten my hair as well my 7 year old (now broken) ones from the same brand. The plates do not meet properly when held together, making them difficult to use.
I returned them, explained my issue, and requested either replacements of satisfactory quality, or a refund under the distance selling regulations. The replacements arrived, and surprise surprise they're exactly the same. From the research I've done, I get the feeling the the company is going to argue that the straighteners aren't faulty, as they do kinda work, but you have to hold them in a vice-like grip.
I am now outside the 7 day window for a refund via the distance selling regulations, but is my argument strengthened by the fact that I brought up my rights when I first returned them, but they chose to send replacements? I am currently still within seven days of receiving the replacements. My first argument will be that the product is not of satisfactory quality, but I would like something else to back me up, as I think I'm going to have a fight on my hands to get a refund rather than another replacement.
When I got them, I was very disappointed with the quality, and they didn't straighten my hair as well my 7 year old (now broken) ones from the same brand. The plates do not meet properly when held together, making them difficult to use.
I returned them, explained my issue, and requested either replacements of satisfactory quality, or a refund under the distance selling regulations. The replacements arrived, and surprise surprise they're exactly the same. From the research I've done, I get the feeling the the company is going to argue that the straighteners aren't faulty, as they do kinda work, but you have to hold them in a vice-like grip.
I am now outside the 7 day window for a refund via the distance selling regulations, but is my argument strengthened by the fact that I brought up my rights when I first returned them, but they chose to send replacements? I am currently still within seven days of receiving the replacements. My first argument will be that the product is not of satisfactory quality, but I would like something else to back me up, as I think I'm going to have a fight on my hands to get a refund rather than another replacement.