Dispute with Online Retailer

Hi

Anyone got any experience / helpful links for dealing with a dispute with an online retailer (UK based) ?

Sorry, bit of a rush job and under pressure but in short:

- retailer claims I purchased different goods to those I did ask to purchase (done over telephone so no hard evidence) & tried to push these goods on me

- retailer claims I'm wrong in my order, but I'm entirely clear & can support with a follow up e-mail where I made referance to the purchase I made, not the one they now claim I made

- relatively large sum involved & product I want not available elsewhere (I desperately need the product, so the retailer has me somewhat over a barrell)

- retailer forcing the price up, to now supply the product (hundreds of euro in the difference)

- retailer issued incorrect invoice which took a number of days to arrive in Dublin, by which time it was too late as payment was fully made to retailer ... I had corrected the retailer's staff member on the phone, when the original order was placed by the way, but it still issued incorrectly.

Ultimately, I want to force the retailer to honour the original contract but there is a seriously tight timeframe involved, which puts further pressure ( sadly, on me ! )

All help much appreciated

Regards

G>



Info already to hand:

ECC Dublin offers some top tips when shopping online which include;

• Look for full details such as postal address, telephone number and email address for the web trader.
• Check you have a right to cancel from the contract and look for a refund of your money.
• Read ECC Dublin’s leaflet Shopping online – your consumer rights. http://www.eccdublin.ie/publications/leaflets/subject_guides/shopon.pdf

To view more tips click on;http://www.eccdublin.ie/topics/shopping_online.html#tips
To read the Report click on; http://www.eccdublin.ie/publications/reports/ecc_reports/eur_online_marketplace_20052.pdf

Ends​

Mary Denise O’Reilly
European Consumer Centre Dublin, 13a Upper O’Connell Street, Dublin 1
maryd@eccdublin.ie
086 8057339 / 01 8090607
http://www.eccdublin.ie/





[broken link removed]

http://www.out-law.com/page-7024

Click to expand...

Have you payed by credit card?

If so I believe you can ask the credit card to reverse the payment as the retailer hasn't stuck to his side of the bargain... search for info on this as I only read it in a thread but it seemed to work for some people... actually I just remembered that it was a thread about Swedex windows and how they were closing down, people who'd payed by credit card had some comeback....

Cheers
Joe

Hi Joe

Thanks for this, though in this instance I really want to force them to honour the contract rather than just get my cash back .... trust me, if I could get what I need elsewhere, I sure would and take the cash back immediately but in this instance, I'm stuck between a rock & a hard place

Thanks

G>

The general principle in Irish consumer law is that the retailer's obligation is to repair, replace or refund. I don't think you can 'force' them to complete the transaction.

Hi Rainyday

Yes, I think your correct - in terms of consumer legislation, although I had hoped to be able to "nail them" for breach of contract or something, though sadly there is a cost-vs-return thing to consider, before charging off to the High Court etc.

Thanks

G>