Directory Enquiries

fernrock

Frequent Poster
Messages
32
An elderly relation of mine with hearing and memory difficulties was calling directory enquiries (11811 etc) frequently and, due to the hearing problem was spending a long time on the line and, thus spending a mint on calls.
We advised her to call a family member instead if she required a number and, as a precaution and, with her consent, had directory enquiries barred from her line.
We now discover that pure charge almost €5 per month for this service.

Is this right and fair ?
 

Leo

Moderator
Messages
9,973
This is standard across all providers I'm familiar with, some will charge more. All such fees should be indicated in their terms and available on their website, though a quick look on the Pure site didn't uncover their pricing of add-on services.
 

fernrock

Frequent Poster
Messages
32
This is standard across all providers I'm familiar with, some will charge more. All such fees should be indicated in their terms and available on their website, though a quick look on the Pure site didn't uncover their pricing of add-on services.
Thanks for that info
 
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