J
Jayk69
Guest
Hi,
Looking for some advice on a matter. I have currently had a massive run in with my mobile phone provider. There is an ongoing issue here with regards to bill payment. This network has recently "upgrade" their system and their billing times had inadvertently gone out of their proper time frame. I was expected to pay two months bills in the space of a forth night and this would keep happening for a number of months until the problem had been rectified.
The Problem
When i seen this i rang the network and expressed my dissatisfaction at the service i was being offered. We came to an agreement then that my direct debit would be placed on hold until they ring me and explain that the situation was back to normal. I never received any call three months later. My account had run into arrears as a result of this.
My question
Can the service provider reactivate the direct debit without my consent?? I was told that in my call back all these details would be dealt with but no call. They then went into my account to take the full bill without notifying me that the direct debit was back in place so basically my rent payment due for this month has been taken out.
What can i do about this, if anything!?
Looking for some advice on a matter. I have currently had a massive run in with my mobile phone provider. There is an ongoing issue here with regards to bill payment. This network has recently "upgrade" their system and their billing times had inadvertently gone out of their proper time frame. I was expected to pay two months bills in the space of a forth night and this would keep happening for a number of months until the problem had been rectified.
The Problem
When i seen this i rang the network and expressed my dissatisfaction at the service i was being offered. We came to an agreement then that my direct debit would be placed on hold until they ring me and explain that the situation was back to normal. I never received any call three months later. My account had run into arrears as a result of this.
My question
Can the service provider reactivate the direct debit without my consent?? I was told that in my call back all these details would be dealt with but no call. They then went into my account to take the full bill without notifying me that the direct debit was back in place so basically my rent payment due for this month has been taken out.
What can i do about this, if anything!?