Dell keep declining my mbna visa

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potnoodler

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Has anyone else came up against this issue , or any advice on route to take.
I generally order about four systems a year with Dell and the 2nd last time I began to have trouble with the card. No problem with funds, details , delivery address vs billing address etc. The problems seems that Dell declines without requesting any funds from MBNA, so MBNA say there's nothing they can do and the reps in the dell call centres in India say they's nothing to do with them that the bank has declined.
Its a nightmare to be caught in between two call centres,MBNA say that security has been beefed up in Dell but haven't came across this particular problem.
The last system I ordered, I physically made the order eight times before it went through, and this time its 11 (phone&web) but one request was made to MBNA but under a totally different name to mine so MBNA froze it, (funny in itself as I typed my name correctly and they must have crossed the wire somewhere ) any help is grateful
 
I'm not sure what to suggest except, I've recently ordered a Dell laptop on the outlet site using an MBNA cc with no problem.

Are you sure your card is VISA and not Mastercard (I thought all MBNA Ireland cards were Mastercard) - perhaps that is your issue.
 
Is it a 3d secure issue? - We've had terrible problems with this.
 
Could be a security lock. Ask MBNA to allow the transaction and to overide the security block on your card. Happened me a couple of weeks ago. Very annoying. MBNA blamed the other company but it wasn't their fault. It was the security lock.
 
potnoodler said:
Has anyone else came up against this issue , or any advice on route to take.
I generally order about four systems a year with Dell and the 2nd last time I began to have trouble with the card. No problem with funds, details , delivery address vs billing address etc. The problems seems that Dell declines without requesting any funds from MBNA, so MBNA say there's nothing they can do and the reps in the dell call centres in India say they's nothing to do with them that the bank has declined.
Its a nightmare to be caught in between two call centres,MBNA say that security has been beefed up in Dell but haven't came across this particular problem.
The last system I ordered, I physically made the order eight times before it went through, and this time its 11 (phone&web) but one request was made to MBNA but under a totally different name to mine so MBNA froze it, (funny in itself as I typed my name correctly and they must have crossed the wire somewhere ) any help is grateful
Click to expand...


I had the same issue once and it turned out to be the sales rep putting in the wrong details. I know you clarified this but I also had to confirm my details too him also most six times over a period of 3 days. He just kept ringing me back telling me my card was declined.
 
potnoodler said:
The problems seems that Dell declines without requesting any funds from MBNA, so MBNA say there's nothing they can do and the reps in the dell call centres in India say they's nothing to do with them that the bank has declined.
Its a nightmare to be caught in between two call centres,MBNA say that security has been beefed up in Dell but haven't came across this particular problem.
Click to expand...
If you can get through the call centre agents to supervisors or managers who actually understand the issues involved, try using a phone with a conference facility, and hook Dell & MBNA onto the call, so they can't buck pass to each other.
 
Seem to have covered all of the above as I've been talking to probably about 20 different people from MBNA security dept to Dell CS supervisors, like the idea of a conferance call so I may try something like that, but thinking of canceling the card and getting a new number rather drastic just for dell
 
People have been reporting trouble with dell and credit card payments here several times now. See here.

I find it weird that a company like Dell doesnt get to grips with this basic business process.
 
I know in my case (and I doubt mine can be the only cc that fails the link back to the bank) is because you're dealing with a call centre , then it's all about call volumes and numbers , despite speaking to numerous supervisors and countless/pointless emails no satisfactory outcomes , hate to think what happens when a hardware problem arises if this is the grief amounted just from trying to get them to take the money(have been blessed so far)
 
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