M
Midlands
Guest
I have recently bought a Dell dimension 8400 computer from Dell.
On setting up the computer it became apparent that the machine is far noisier than any which I have used before. (I have been using powerful computers for years in my job, none of which were as bad as this)
On contacting Dell they issued instruction for carrying out trouble shooting which I followed and identified the source of the problem. The computer has since been twice removed for over a week to be serviced, not including two site visits from technicians who agreed that the noise level was uncomfotrtably high. Replacment of the offending parts (the CPU fan) did not have any effect on the noise level.
Their customer service legal department recently informed me that they would be returning the PC to me as it is with the noise level unchanged, and I have no more options available to me for having a more silent system.
There were also numerous occasions where their customer service (which seems to in India judging by all the people I dealt with) department informed me that pick ups/service calls were going to happen which never materialised, making me miss work which was extremely annoying.
Can anyone tell me if I have any redress legal or otherwise from Dell to have this system replaced with a more silent system or preferably a full refund and never having to deal with their less than helpful customer service department again.
Or if anyone has had similiar experiences then please let me know.
On setting up the computer it became apparent that the machine is far noisier than any which I have used before. (I have been using powerful computers for years in my job, none of which were as bad as this)
On contacting Dell they issued instruction for carrying out trouble shooting which I followed and identified the source of the problem. The computer has since been twice removed for over a week to be serviced, not including two site visits from technicians who agreed that the noise level was uncomfotrtably high. Replacment of the offending parts (the CPU fan) did not have any effect on the noise level.
Their customer service legal department recently informed me that they would be returning the PC to me as it is with the noise level unchanged, and I have no more options available to me for having a more silent system.
There were also numerous occasions where their customer service (which seems to in India judging by all the people I dealt with) department informed me that pick ups/service calls were going to happen which never materialised, making me miss work which was extremely annoying.
Can anyone tell me if I have any redress legal or otherwise from Dell to have this system replaced with a more silent system or preferably a full refund and never having to deal with their less than helpful customer service department again.
Or if anyone has had similiar experiences then please let me know.