Delivery problems with Reids

I ordered a leather suite from Reids 3 weeks ago - was told 3 to 6 weeks for delivery (also wrote on order docket) - they are now telling me that i won't have the furniture till mid august !!!

Their terms of sale say there is a 50% charge for cancellations but surely i would be entitled to demand a full refund because of the lenghty delivery terms ?

Any suggestions please

You may find some advice on these previous threads.

Hi milly123

The terms of sale would also include the fact that delivery was to be made within a six-week timescale. The company has fundamentally altered the contract by telling you that the suite will not be available until mid-August.

You need to decide whether you are prepared to wait until then or not.

I believe you would be within your rights as a consumer to cancel without penalty.

Marion

the same thing happened with me with Reids last xmas.I asked and received a discount because of inconvenence.

Thanks for the reply guys, I am waiting for the salesman to get back to me, he is waiting to hear from Head Office. Will let you know how i get on.