Delivery of goods after order cancelled & refund completed

T

Thirsty

Registered User
Messages
3,755
Bit of an odd one this..

I ordered some items online in April, credit card charged but they sent the wrong items, contacted them, said they would send the correct stuff, did not say what they wanted to do about the incorrect stuff. It was made to order so it's not of much use to anyone else.

No sign of my order, emails ignored, phone not answered, messages left and not responded to etc.,

Sent letter by registered post cancelling my order & requesting refund.

No response to my letter so initiated charge back on credit card which was fine and supplier has 45 days to challenge charge back.

10 days after the charge back was completed, the goods arrived. Someone else in the house signed for them, so that was that.

I expected the supplier to challenge the charge back based on the (eventual!) delivery (4 months after the original order) but they didn't; given my experience with them I suspect due to incompetence more than anything else.

I'm not entirely sure what I'm legally obliged to do at this point (not looking for a lecture on morals or ethics please).

Are these items considered unsolicited gifts?

If they want the items back, can I tell them to come and pick them up? Is there a time frame they have to do this in?
 
I doubt very much that 'unsolicited gifts' would fly.

Send them a message inviting them to contact you to arrange collection at a suitable time, and you'll have done all you need to.
 
Is there a time limit though, do you know? I got the charge back at the end of July.
 
You don't want a lecture on ethics, yet you want guidance on how to take advantage of somebody's error.
 
Actually I asked is there a time limit for when they have to collect the goods? I can't imagine I'm expected to store them for ever.

If you read my post Padraigb you will notice that the order for the items was cancelled before they were delivered.

The items were by that time superfluous and also made to order so of little use to anyone else, quite what the advantage to me is I don't know.

In terms of customer service and competent running of a business 'error' is the least of it; but that's not the issue under discussion which is why I asked posters not to start up on moral or ethical issues. I'm perfectly capable of making those judgements myself.
 
Thirsty said:
The items were by that time superfluous and also made to order so of little use to anyone else, quite what the advantage to me is I don't know.
Click to expand...
Then there's no reason not to let the company collect them, at their expense of course.
If they indicate that they don't want the items back, then obviously you're entitled to keep them or do whatever you want with them.
 
I'm unaware of any time frame set down in law. How about writing to the company outlining the situation and offering them the opportunity to collect them within a time period you feel is reasonable, say 1 month if they are not bulky items. State clearly that you will then dispose of them at that time.

At least then if anything does come of it, you acted in good faith and gave them every opportunity to collect them.
Leo
 
You must log in or register to reply here.
Back
Top