Hi,
I was wondering if any members have submitted a data protection request to an online bookmaker, and how to go about it. Is it just a case of sending an email asking them for their Data Protection Request Form (as I've done in the past with a bank) and pay them the €6.35? Do they have such a form and if not, do I have to spell out their legal obligations?
The reason I ask is that I've been with BoylesSports for about ten years and have been restricted by them for most of that time, even to the extent that I can only access my account via laptop browser. Can't get in via apps or even iPad browser. It has to be my laptop.
I rarely used the account anyway as their odds are rarely competitive.
But things have come to a head. They won't pay out on Folsom Blue's fourth place in the BoyleSports Irish Grand National, despite backing him each way and the bet receipt stating terms of 1,2,3,4,5,6 places. The email tennis during this week has been a masterclass in obfuscation from them.
I'm unlikely to get paid out, but I want to get something out of them. So if all I can get is knowing that an admin monkey spends a couple of hours printing off data dumps, email correspondence (advertising), etc, shoving it in a parcel and posting it to me, so be it.
And of course, if they refuse, I can send that information onto the offices of the Data Commissioner and let the law take it from there.
I've zero to gain from this exercise, apart from knowing they've more to lose that the place money they are denying me.
Thanks.
I was wondering if any members have submitted a data protection request to an online bookmaker, and how to go about it. Is it just a case of sending an email asking them for their Data Protection Request Form (as I've done in the past with a bank) and pay them the €6.35? Do they have such a form and if not, do I have to spell out their legal obligations?
The reason I ask is that I've been with BoylesSports for about ten years and have been restricted by them for most of that time, even to the extent that I can only access my account via laptop browser. Can't get in via apps or even iPad browser. It has to be my laptop.
I rarely used the account anyway as their odds are rarely competitive.
But things have come to a head. They won't pay out on Folsom Blue's fourth place in the BoyleSports Irish Grand National, despite backing him each way and the bet receipt stating terms of 1,2,3,4,5,6 places. The email tennis during this week has been a masterclass in obfuscation from them.
I'm unlikely to get paid out, but I want to get something out of them. So if all I can get is knowing that an admin monkey spends a couple of hours printing off data dumps, email correspondence (advertising), etc, shoving it in a parcel and posting it to me, so be it.
And of course, if they refuse, I can send that information onto the offices of the Data Commissioner and let the law take it from there.
I've zero to gain from this exercise, apart from knowing they've more to lose that the place money they are denying me.
Thanks.