Those questions are designed to prevent others in the household, or with access to your phone getting access to your information or carrying out transactions on your accounts. The effectiveness is often compromised though by the use of security questions that anyone in the household would know the answers to.
Hi Leo,
While I understand and appreciate that (along with the point about family members being likely to know the answers), my point is that it's an incoming call - so it should be up to the party who instigate the call to identify themselves to your satisfaction, not the other way around, if you want your Data Protected.
Thirsty seems to have the same concern and a practical solution - although unfortunitely that results in you having to incur the cost of additional calls and often you only get through to a call centre where you can have a significant wait before finally getting to find out what they wanted you for in the first instance.
...if we were phoning Mr Brown about his loan application and Mrs Brown answered the phone we weren't even allowed to tell Mrs Brown what bank we were phoning from!!....
i cut it short and ask the caller to send me a letter instead of the call at least there may be a paper trail, as I am old and doddery and cant remember stuff for too long.
When they refuse or cant, can you send me an email. Again its a no, so I then ask can i send you an email and you reply back to it. And quelle surprise, another no. The number of these type of calls has diminshed....
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