Hi all,
My wife recently made a hasty $$$ purchase from the US, forgetting about import/customs duty that would be due. When she received a call from customs and discovered the duty that would be due on the item she decided to request a return to sender. I stepped in here and spoke to a couple of (what turned out to be less than helpful - english not first language) FedEx representatives the day after the call. On the call to these guys I tried to get across that we wanted the package returned to sender. I registered a FedEx account and associated my Credit Card to assume the costs of returning the item. All seemed fine and I was given the impression that the cogs were in motion for the return. I rang a couple of days later again to check the status and was speaking to an English lady who informed me that I actually needed to contact the FedEx customs officials in Dublin. She gave me two email addresses to contact and explain my predicament and that I wanted to return the package to the sender. I did this and explained the situation. I got no reply and followed up the following day at which point I received a reply saying that they received the request but it takes a few days to get approval from customs to return goods and that they would get back to me when there was an update. I received no update until I emailed again on the morning 3 days later. Again I was told they hadn't received approval from customs for the return but that they would push for an update.
That was this morning - I just received a call from my wife that she had received the package from FedEx (and signed for it!). I saw on another post on here that FedEx will typically pay the customs charge and then invoice the receiver of the goods - so I presume we can expect a letter from FedEx in the next couple of days/weeks?
Our position still hasn't changed - we still want to return the goods - should there be a problem with this - or, because my wife has signed for and accepted the package is there no getting away from it?
Thanks
T
My wife recently made a hasty $$$ purchase from the US, forgetting about import/customs duty that would be due. When she received a call from customs and discovered the duty that would be due on the item she decided to request a return to sender. I stepped in here and spoke to a couple of (what turned out to be less than helpful - english not first language) FedEx representatives the day after the call. On the call to these guys I tried to get across that we wanted the package returned to sender. I registered a FedEx account and associated my Credit Card to assume the costs of returning the item. All seemed fine and I was given the impression that the cogs were in motion for the return. I rang a couple of days later again to check the status and was speaking to an English lady who informed me that I actually needed to contact the FedEx customs officials in Dublin. She gave me two email addresses to contact and explain my predicament and that I wanted to return the package to the sender. I did this and explained the situation. I got no reply and followed up the following day at which point I received a reply saying that they received the request but it takes a few days to get approval from customs to return goods and that they would get back to me when there was an update. I received no update until I emailed again on the morning 3 days later. Again I was told they hadn't received approval from customs for the return but that they would push for an update.
That was this morning - I just received a call from my wife that she had received the package from FedEx (and signed for it!). I saw on another post on here that FedEx will typically pay the customs charge and then invoice the receiver of the goods - so I presume we can expect a letter from FedEx in the next couple of days/weeks?
Our position still hasn't changed - we still want to return the goods - should there be a problem with this - or, because my wife has signed for and accepted the package is there no getting away from it?
Thanks
T