custom charges for EU purchase?

[sidzer]

I was on a UK website looking at wetsuits. They detected that I was in the EU so I was redirected to their EU customers website. They have a base in Holland and I purchased a wetsuit in Euro. They gave me a tracking code and the item was shipped from Holland. I got an email and txt from An Post looking for €172 or it would be sent back?

Is there an appeals system? Who do I contact to sort this mess out. I made the purchase over 2 weeks ago and was wondering why it was taking so long.




Thanks - Sidzer

 

[ClubMan]

Have you queried it with the retailer?
According to their delivery info:

ProSwimwear Delivery Options

ProSwimwear Delivery Options, find out more information about all of our delivery services.

www.proswimwear.eu

You are liable for any import, customs or tax charges that may be imposed by your country’s Customs. International parcels will not be considered as lost until 30 working days after the expected arrival date.

and FAQ:

Frequently Asked Questions at ProSwimwear

Here you will find answers to the most common questions that we receive you also have contact details listed here to request furthur help.

www.proswimwear.eu

Will I have to pay any customs charges in my country?​

You will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in these terms) as determined by the authorities of the shipping destination country.

It's quite possible that they think that they've met the required criteria for frictionless EU deliveries but actually have not. Just look at the recent Iceland debacle that's put the Irish operation into examinership!

 

[peemac]

No extra charges from Netherlands to Ireland.
Looks like they may have shipped from the UK.
I'd contact them and ask why.

I can't see even a tiny connection between Iceland and this. Iceland stuck 2 fingers at the FSAI over a period of several weeks

 

[arbitron]

I ordered an expensive item from the Netherlands a couple of years ago. They thought Ireland had left the EU due to Brexit(!) and tried to charge all sorts of fees. We sorted it out before I paid the invoice so a bit different to your scenario but may have been similar error/confusion.

 

[Páid]

They gave me a tracking code and the item was shipped from Holland.

Contact AnPost and send them the tracking code. You have proof that the item came from the EU. Even if it transitted the UK you are not liable for customs charges.

ecommchargequery at anpost.ie

 

[Leo]

With anything like this, I'd always contact the merchant and get then to sort it out. Dealing with An Post can be frustrating at the best of times an without access to the paperwork you're likely to get nowhere.