Hi, hope someone can help me here. I have quite a big CU loan. Loan is in huge arrears because I can no longer work due to injury which left me without the use of one arm. I am now on Invalidity pension. MABS arranged lower payments last year but arrears keep building. 2 months ago CU requested meeting - at this meeting I asked CU to take some of my shares (have share balance which is one third of my loan value) off my loan balance. I then explained about disability, and have been certified unable to work permanently. They gave me forms to fill out, and refused to offset shares against loan pending outcome of insurance claim. My GP then received forms asking about disability - which he filled out. I have heard nothing since. Has anyone any idea what happens next - would like to know how long the process takes, if I'm unsuccessful is there an appeals process, and if I am successful in my claim are my shares secure. Lot of questions, and thank you in advance.