The_Banker
Registered User
- Messages
- 342
I am not sure if this should go under “leaving off steam” or “non financial questions” so the mods may move this…
Basically, I am doing a clear out and I needed to get a skip. A few weeks back a flyer came in the door advertising skips and the prices and they seemed good so I checked out the website. There was a booking form on the website however, as I would not be there from 9-5 (due to work) I rang them to book and paid by credit card over the phone.
In the past when I booked a skip, I paid for the skip when it was delivered and then rang them to collect when full. As I would be in work and couldn’t pay cash I therefore paid over the phone by credit card.
So I gave them my email address and they said they would send a confirmation email.
The confirmation email arrived 5 minutes later but to my shock it contained my credit card number, expiry date, name and the cvv number from the back of the card.
I rang back and complained and it seemed that the person who took the booking put all the credit card details into the comment section of the web page. I got no satisfaction and was told how else were they going to let the company delivering the skip know that I had paid?
It seems that the company I used appear to be a booking agent for a lot of skip companies and the girl who took my call just filled in the web page as I called out the details. The website wasn’t secure and email sure as hell isn’t.
As I am getting no satisfaction from the booking company is there anyone I can complain to? I have already cancelled my card but they (the skip hire agents) cant understand what my issue is. Total bloody amateurs..
Basically, I am doing a clear out and I needed to get a skip. A few weeks back a flyer came in the door advertising skips and the prices and they seemed good so I checked out the website. There was a booking form on the website however, as I would not be there from 9-5 (due to work) I rang them to book and paid by credit card over the phone.
In the past when I booked a skip, I paid for the skip when it was delivered and then rang them to collect when full. As I would be in work and couldn’t pay cash I therefore paid over the phone by credit card.
So I gave them my email address and they said they would send a confirmation email.
The confirmation email arrived 5 minutes later but to my shock it contained my credit card number, expiry date, name and the cvv number from the back of the card.
I rang back and complained and it seemed that the person who took the booking put all the credit card details into the comment section of the web page. I got no satisfaction and was told how else were they going to let the company delivering the skip know that I had paid?
It seems that the company I used appear to be a booking agent for a lot of skip companies and the girl who took my call just filled in the web page as I called out the details. The website wasn’t secure and email sure as hell isn’t.
As I am getting no satisfaction from the booking company is there anyone I can complain to? I have already cancelled my card but they (the skip hire agents) cant understand what my issue is. Total bloody amateurs..