Crash repairs subscontracted, poor workmanship, who is responsible?

[britvic55]

Can anyone answer this conundrum. if your car has been involved in a RTA liability admitted by other person, car collected by truck taken to a main dealer for repair, but subsequently discovered the work was not done by the main dealers crash repair unit, but by a person not registered to do so, and subsequent visitation by 3 different assesssors conclude the repairs were inadequate and would not be roadworthy, who is responsible the insurance company that agreed to have it repaired or the main dealer who was supposed to repair it, or the guy the main gave the work too outside of their premises ...or both or all three ?

 

[robbie00]

The main dealer as they were the ones who got paid and sub contracted out the work to a third party.

 

[Purple]

the main dealer as they were the ones who got paid and sub contracted out the work to a third party.

+1

 

[britvic55]

crash repairs

Thank you both Robbie and Purple have passed the info on to him.

 

[Frank]

It wasn't a Celica crashed on the M50 you got fixed was it?

 

[mathepac]

If the insurance company acting as the agent for the vehicle-owner contracted the work to the main dealer, then the insurance company are responsible for rectifying the faults or replacing the car. I know the old bailee argument might arise but the contract for rectifying the damage appears to me to be between the policy-holder and the insurer. This contract was in place before any accident took place.