Could they not set up a direct debit for annual payments for three years?

Brendan Burgess

Founder
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I set up a Single Debit Authority and I am happy with that.

But I would have been happy to set up a Direct Debit for a payment in 2014 and 2015 at the same time.

I think I pay memberships or organisations this way?

Brendan
 
I already raised the question on here, on one of the multiple PT threads why one couldn't opt, not for a SDA, but an annual direct debit. I would have been happy to do that for the foreseeable future.

The bills you are thinking of are probably your house insurance, car insurance, AA etc.
 
I think this question was asked in the Oireachtas committee meeting yesterday. The woman from the Revenue responded by saying they would have to hold more information, or hold for longer to do this, as it was somehow different from a monthly DD, and consequently there would be data protection issues. However, I find that hard to believe: I have an annual insurance payment that’s done by DD for example: it's not exactly uncommon.
 
At this stage the last thing we need is yet another way to pay.

People want to see do they pay by x or y or maybe z. They don't want to read or hear you can do A or B or C or D or E or F, with each of those options seemingly having a different date d1, d2, d3, d4, d5 or d6.

Most people are simply happier to give large private companies a direct debit than Revenue. If the company messes up (which they don't in general) you've options to go get your money back - consumer groups, ombudsman, Liveline, partly because you've those options private companies generally quickly and politely reverse any error.

When Revenue mess up (which they also won't in general) it's you, them and their terrible phone system. They're slow to acknowledge an error on their part, firstly they'll tell you you're wrong and secondly they'll assume you're trying to pull a fast one, thirdly they tell you to phone a different department and hang up on you.

They're not a private company, they don't need to worry about reputational damage so will never treat "customers" as well on the rare but inevitable cases where there's a problem.
 

That's amazing, that's exactly what happened to me yesterday, Revenue messed up the website in relation to my properties, they did not acknnowledge this to me, they they told me I was wrong, and then assumed I was pulling a fast one, and wanted a letter from me that I was, and initially I was passed from the helpdesk, who cannot help to Head Office.

I did manage through politeness get them to help me though, they were amazed that I knew how to fix their system.