Brendan Burgess
Founder
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Completed and send to them this evening thanks a million for this we really appreciate your time and effortThere is no harm in trying to get the CCPC to act on this. You would have to be an impacted customer however. I don't think there is much chance but it's the cost of a stamp.
Here is a sample letter if anyone wants to try. You would need to annex copies of the correspondence from Pepper as well. Letters are better than emails in my experience.
Director of Consumer Affairs
Competition and Consumer Protection Commission
Bloom House
Railway Street
Dublin 1
D01 C576
Dear Director,
I am a mortgage holder with Pepper Finance Corporation Ireland. Since [Date 1] I have been charged a variable rate of 4.5% and I have made agreed monthly payments in full. Pepper wrote to me on [Date 2] to increase it to [x%] and on [Date 2] to increase it again to [y%]. This is causing me actual loss as my mortgage payments have increased from [€A] to [€B] per month.
I believe that this contravenes my consumer rights under S.I. No. 27/1995 - European Communities (Unfair Terms in Consumer Contracts) Regulations, 1995, specifically section 3(2) below:
For the purpose of these Regulations a contractual term shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations under the contract to the detriment of the consumer, taking into account the nature of the goods or services for which the contract was concluded and all circumstances attending the conclusion of the contract and all other terms of the contract or of another contract on which it is dependent.
The increase in rates by [Z%] creates a significant imbalance to my detriment. I do not have an option to switch lender or choose a different rate. The loan was sold my [previous lender] to Pepper Finance Corporation Ireland and the latter offers no fixed rates unlike my previous lender. I do not believe that Pepper Finance Corporation Ireland qualifies for the exception under Schedule 3, Section 2(c) of the aforementioned SI regarding a "financial instruments and other products or services where the price is linked to fluctuations....financial market rate that the seller or supplier does not control". To my knowledge Pepper Finance Corporation Ireland's own costs have not increased by this amount, nor has it made a clear claim in this regards. In sum, this additional cost imposed on me amounts to an abuse of a contractual term which is unfair to me as a consumer. There are several thousand other customers of Pepper Finance Corporation Ireland who are likely in the same position as me.
I urge you to make use of your legal powers to under Section 8 of the aforementioned SI to apply to the High Court to prohibit Pepper Finance Corporation Ireland from making use of this unfair contractual term.
I look forward to your response.
Sincerely
I will keep you posted looking forward to how they reply too thanks againGood luck and let us know how you get on!
I'm curious as to how they will reply.
There is no harm in trying to get the CCPC to act on this. You would have to be an impacted customer however. I don't think there is much chance but it's the cost of a stamp.
Here is a sample letter if anyone wants to try. You would need to annex copies of the correspondence from Pepper as well. Letters are better than emails in my experience.
Director of Consumer Affairs
Competition and Consumer Protection Commission
Bloom House
Railway Street
Dublin 1
D01 C576
Dear Director,
I am a mortgage holder with Pepper Finance Corporation Ireland. Since [Date 1] I have been charged a variable rate of 4.5% and I have made agreed monthly payments in full. Pepper wrote to me on [Date 2] to increase it to [x%] and on [Date 2] to increase it again to [y%]. This is causing me actual loss as my mortgage payments have increased from [€A] to [€B] per month.
I believe that this contravenes my consumer rights under S.I. No. 27/1995 - European Communities (Unfair Terms in Consumer Contracts) Regulations, 1995, specifically section 3(2) below:
For the purpose of these Regulations a contractual term shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations under the contract to the detriment of the consumer, taking into account the nature of the goods or services for which the contract was concluded and all circumstances attending the conclusion of the contract and all other terms of the contract or of another contract on which it is dependent.
The increase in rates by [Z%] creates a significant imbalance to my detriment. I do not have an option to switch lender or choose a different rate. The loan was sold my [previous lender] to Pepper Finance Corporation Ireland and the latter offers no fixed rates unlike my previous lender. I do not believe that Pepper Finance Corporation Ireland qualifies for the exception under Schedule 3, Section 2(c) of the aforementioned SI regarding a "financial instruments and other products or services where the price is linked to fluctuations....financial market rate that the seller or supplier does not control". To my knowledge Pepper Finance Corporation Ireland's own costs have not increased by this amount, nor has it made a clear claim in this regards. In sum, this additional cost imposed on me amounts to an abuse of a contractual term which is unfair to me as a consumer. There are several thousand other customers of Pepper Finance Corporation Ireland who are likely in the same position as me.
I urge you to make use of your legal powers to under Section 8 of the aforementioned SI to apply to the High Court to prohibit Pepper Finance Corporation Ireland from making use of this unfair contractual term.
I look forward to your response.
Sincerely
This is unfortunately correct. I was looking at the original 1995 SI here. There have been a lot of amendments, see here and one of them must have transferred certain powers to the Central Bank. The Central Bank website confirms that unfair terms for financial services are its responsibility.Here is the response from the CCPC.
Sorry if I've wasted anyone's time but at least something has been learned.
When I have time I will try to dig out the precise legal basis the Central Bank is obliged to operate under.The draft applies equally well to the Central Bank who equally will do nothing about it.
Ah, I see that the CCPC, the Central Bank and ComReg are now each listed as an "authorised body" for this purpose under the Consumer Rights Act 2022 (which consolidates various consumer protection laws) - sorry, I missed that change.
You're probably right but the issue is starting to get some airtime - I heard Charlie Weston talking about it on the radio this morning.The draft applies equally well to the Central Bank who equally will do nothing about it.
The Millars case had absolutely nothing to do with the Unfair Terms in Consumer Contracts Directive.
Anyway, the Court of Appeal overturned the High Court decision referenced above.
Bottom line - the Ombudsman rejected a claim that a lender was overcharging on the basis of a standard variable rate clause and this was upheld by the courts.
Previously discussed here -
Court of Appeal overules High Court in Millar case! Upholds FSO's finding.
What more can I say just very disappointing: Source: independent.ie http://www.independent.ie/business/personal-finance/court-of-appeal-deals-blow-to-campaign-for-lower-variable-interest-rates-31326585.htmlwww.askaboutmoney.com
IANAL but Schedule 5 part 2 only exclude financial services from the provisions of the Act if the lender has a valid reason for doing so and I am not convinced that Pepper's funding costs have increased to the point where it can justify 6.5%. Also the aCt does not exclude financial services in the presence of:Unfair terms directive has a specific derogation for interest rates set on mortgage contracts So it doesnt apply.
IANAL but Schedule 5 part 2 only exclude financial services from the provisions of the Act if the lender has a valid reason for doing so and I am not convinced that Pepper's funding costs have increased to the point where it can justify 6.5%. Also the aCt does not exclude financial services in the presence of:
A term which has the object or effect of irrevocably binding the consumer to terms with which the consumer had no real opportunity of becoming acquainted before the conclusion of the contract.
You could argue that borrowers took out a contract a long time ago with a different lender and could not reasonably envisage said situation. In any case there is the overarching purpose of the legislation which prohibits terms where there is a significant imbalance between the parties which there is in this case.
Once again IANAL but the Consumer Rights Act 2022 which entered into force a month ago appears to give effect to the 2019 DIRECTIVE (EU) 2019/2161 which amends the 1993 Unfair Contract Terms Directive.Just to clarify, the above relates to the consumer rights act 2022. The derogation i referred to relates to the unfair terms in consumer contracts directive.
It is surely a question of degree rather than principle. There is a theoretical point at which Pepper's rates become undeniably unfair (say 15%) as it would be utterly decoupled from cost of funds and most borrowers have zero bargaining strength.Certainly high interest rates should be challenged, im just not sure that unfair terms is the best method to achieve the desired outcome.
Where do you get that idea from? If mortgage interest rates where excluded from the outset from being assessed as unfair, then why do terms which have the object and effect of being unfair under schedule 3 of S.I. 27/1995 (j) and (l) exist?Unfair terms directive has a specific derogation for interest rates set on mortgage contracts So it doesnt apply.
Consumer rights act does allow such clauses to be challenged but there is a high bar as they are included in schedule 5 part 2 of the act, so are not presumed to be unfair. Interest rates would also be a core term or however it is referred to in section 131 of the act so its unlikely to be a winner here.
I referenced the court of appeal decision, agreeing with the fspo, that yes, the fspo ok'd the standard variable rate clause in the matter.
Of course I do, financial institutions assign beneficial and economic benefit to third parties all the time.Ok, so you now seem to accept that a clause that gives a lender an express right to assign their rights under a mortgage does not itself transfer a mortgage.
If an assigned contract contained a guarantee to a fixed-rate (and I have never seen such a clause), then the guarantee would continue to exist, post-transfer. It wouldn't magically disappear.
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