Conor Pope just does not like Revolut

Brendan Burgess said:
She shouldn't be allowed to have an online bank account if that is what happened.
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1st let me advise you that fraud or scams has no boundaries. Banks have a duty of care to protect customers funds. Revulot claim to have invested millions on updating their fraud system. Your money is safer tucked under your mattress. I lost thousands through identity theft. The banks are to quick to point the finger of blame on their customers. I can tell you that Revulot do not have robust security and in relation to BOI they do not call you if they suspect unusual activity on your account. I am currently unable to go into detail on the fraud that occurred through BOI and Revulot. If you want to educate yourself on how sophisticated these fraudsters are watch Scammer Payback on YouTube. These fraudsters are capable of destroying peoples lives. If you lived in the UK your money would be refunded. There is a law in Ireland to refund customers for unauthorised transactions and current attempts to push through regulations on APP fraud. If we did not have the services of the FSPO in Ireland we would be danced on with the banking system in Ireland..
 
You get what you pay for with Revolut. A lot of their free-fee-obsessed customers expect people to work for nothing. They reap what they sow when they're defrauded and can't find a human to help.
 
New Scottman said:
You get what you pay for with Revolut. A lot of their free-fee-obsessed customers expect people to work for nothing. They reap what they sow when they're defrauded and can't find a human to help.
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I think you're missing the point a bit of Revolut. Surely a new kid on the block who wanted to shake things up with technology in banking would have put in place proper safeguards through their technology to prevent fraud from being carried out in the first place and if it happens to have automatic or labour efficient refunds done?
 
We still don't know in most anecdotal cases to what extent the account holder is culpable in opening themselves up to fraud - and Occam's Razor might suggest that the likelihood that they are culpable to some extent is pretty high.
 
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maryobrien438@g said:
Banks have a duty of care to protect customers funds.
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But the customer has a duty of care to protect themselves

You mention BoI and Revolut. Have you been scammed twice?

You can't go into details. Whenever anyone has gone into details, they were largely responsible for being defrauded themselves.

For vulnerable people, there should probably be a 2 day delay on processing any payment so when they put the phone down and realise that they have been scammed, then they have two days to stop the payment.

And anyone who has already been scammed would be automatically classed as vulnerable.
 
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Brendan Burgess said:
For vulnerable people, there should probably be a 2 day delay on processing any payment so when they put the phone down and realise that they have been scammed, then they have two days to stop the payment.
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Bunq has this in place for transfers to new payees. It can be turned off, but the user is warned that doing so leaves them liable of the transaction turns out to be fraudulent.
 
New Scottman said:
You get what you pay for with Revolut. A lot of their free-fee-obsessed customers expect people to work for nothing. They reap what they sow when they're defrauded and can't find a human to help.
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To be fair a lot of bricks and mortar banks don't make it all that easy to get hold of an actual person either, even with fees.
I have had reason to ring the emergency line for PTSB a few times (all bar one occasion for those automated "detections" that were genuine payments I had made to non Irish sellers) and they've almost always answered immediately or within a few minutes.

But it is surprising that nobody notices anything odd about Revolut scammers phoning customers if they are very difficult to get a real person on the line to when you want to talk to them.

It would help if banks were require to spell out clearly HOW they will contact you in the event of suspected fraud - most PTSB users by now are familiar with the PTSB format of sending you a "Y" of "N" text with the exact detail of the transaction you approved if they have suspicions but its easy for scammers to replicate this also.
 
I'm a PTSB customer for decades now and have never received texts like that from them. I use the app to authorise transactions/operations where necessary.
 
ClubMan said:
I'm a PTSB customer for decades now and have never received texts like that from them. I use the app to authorise transactions/operations where necessary.
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ClubMan said:
I'm a PTSB customer for decades now and have never received texts like that from them. I use the app to authorise transactions/operations where necessary.
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I get them from time to time. I also get phone calls from them asking about specific transactions in case they were not genuine, but more recently its been about very specific transactions showing the exact name, figure and date so knew they were genuine.
 
Brendan Burgess said:
For vulnerable people, there should probably be a 2 day delay on processing any payment so when they put the phone down and realise that they have been scammed, then they have two days to stop the payment.
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Very good idea. I know of at least one bank (Spanish not Irish) that makes you go through a couple of screens where they strongly advise you to do good stuff like that. You have to confirm that you are certain you want it to go through today and not delay it till a certain number of days ahead
 
This thread really wandered off topic didn't it.

There's enough tales about Revolut to make anyone wary of using it anything other than pocket money.

The rest of it jeez.
 
AlbacoreA said:
This thread really wandered off topic didn't it.

There's enough tales about Revolut to make anyone wary of using it anything other than pocket money.

The rest of it jeez.
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All of us in our family use revolut and we haven't had any issues. On youtube there's a channel where this couple who moved to Ireland spoke of transferring the the cost of their property from UK to Ireland using revolut, pounds to euro, and saved a lot of money by doing it that way rather than by using bricks and mortar banks*. They did it in four tranches because they were nervous of using revolut but there were no problems.
I'm speaking as someone who was just declined a revolut credit card (I sometimes go months without paying myself).

* https://youtu.be/_2lRKfCgKgw?si=ift4VGYurjPIDnBg&t=371
 
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What they actually said was they were nervous because of the mixed reviews of revolut that are "..up and down.." so hence why they transferred in smaller amounts even though it cost them more then doing it one transaction.

That's a little bit different than the picture you painted.

We use revolut a bit. But only for small amounts. Splitting meals, presents, pocket money and collections. Useful for tracking teens. Never had a problem. But I have zero expectations of customer support if there's a problem. Too many stories.
 

Actually you're being misleading saying that.
I said exactly what they did and why they did it that way, i.e. four tranches because they were nervous.
It goes without saying why they were nervous, i.e. they'd heard negative stories/reviews.

They said that, in the event, the only problems came from their traditional bank who were also going to charge about 3k more for the service.
 
Apologies I probably over egged the yolk. I just felt it read like a very positive and little negative. You did indeed mention they were nervous, and included the link for reference. Mea culpa.

I'd suggest there is a fundamental difference in being nervous because you've never done some thing before and it's a large some of money vs because of negative reviews. I think the "why" of those reviews is significant.

It comes into risk Vs reward. I have low risk because I use it for small amounts and the reward is they have better functionality than traditional banks for those transactions.

That couple had high risk because it was a lot of their money but they were saving a lot thus high reward.

In a thread where gullible people and people who are technically naive have been discussed. Those are the people who need to take more attention on the risks.

Whereas the more financial astute people on aam might be happier with high risk high reward strategies.

Wiki is not always reliable but it usually worth reading it for an overview of revolut.
 
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I take on board what you say and there have been some unfortunate stories.
But a very common theme in them involves customer stupidity such as revolut sending a verification code which they then read back to the scammer who's on the phone with them to enable him to 'secure' the account.
Like this guy. https://www.theguardian.com/money/2...m-of-scammers-but-revolut-says-no-to-a-refund
The scammer seemed to know a lot that they shouldn't have.
His accountant supposedly rang him to tell him to take the call from revolut, was that the real accountant or some supposed a staff member.
That leads me to suspect that it was a leak from the accountants who would have had access to his bank statements and possibly also to his bank account itself but needed verification from the customer to put transactions on his behalf through.
 
Something doesn't ring true for some canny enough to have a business and 40k cash, would be as naive as claimed.

Though to err is human.

People should never take a cold call and give out information. Ring the organization back on their independent direct lines.
 
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