Related to another post, I'm currently trying to get off the 3 network. According to standard practice, I wanted to move to the lowest tariff and then pay off the remaining months on my contract. Everyone does it - in fact, if you move to O2, they sometimes pay out the remaining time on your contract with other providers.
Anyway. I tried to move from the €60pm tariff to the €25, but was told that I couldn't, and that I had to "step down" through their other tariff (€45pm) over a period of a couple months.
I asked where this was in my contract or the terms and conditions of my contract, but was directed to a statement that said nothing of the kind. I was told that the "step down" process was "implied" in the contract.
Can this be done? If something isn't specifically stated, can it be implied in a contract? Does this not just allow companies make up things as they go along if you can imply terms and conditions?
Anyway. I tried to move from the €60pm tariff to the €25, but was told that I couldn't, and that I had to "step down" through their other tariff (€45pm) over a period of a couple months.
I asked where this was in my contract or the terms and conditions of my contract, but was directed to a statement that said nothing of the kind. I was told that the "step down" process was "implied" in the contract.
Can this be done? If something isn't specifically stated, can it be implied in a contract? Does this not just allow companies make up things as they go along if you can imply terms and conditions?