Computer Data Recovery Rights

[JimboJones]

Hi all,

Purchased a laptop in Harvey Normans , The screen went on it after a month. I got a replacement after one week.they asked if I want my data off the old laptop so I said yes.

They shipped it off to Computer Unlimited who are now trying to charge me €95!!!

I know someone who will do it for me for free. I didnt realise I had to pay for this..

Do I have the right to demand my data back?

Any thoughts ?

cheers

 

[Jazz01]

hiya - that is madness.. shouldn't have to pay for that... if Harvey N didn't mention a cost at the time & there is nothing in their terms & conditions, then you shouldn't need to pay that. If they are not going to do it for you without a charge, then request your old laptop be sent back & you can get that info off your machine...

Then again, is there personal information on that laptop that you need?

 

[JimboJones]

Hiya thanks for the reply.
no cost mentioned at the time (not sure about the t&cs yet)

Yeah its the personal info I need!!!! I will have to get the info myself but they are reluctant to give me the disk!

 

[onlineprint]

I am aware of a friend of mine who had a new laptop off harry norman and it went wrong, when they gave him a replacement laptop they done the data copying onto a stick and gave to him, no charge!