Lads,if you have any genuine problems with the Major Irish Banks, believe me, complain loudly at Customer Care Desk, or call their Customer Care Line,and they WILL be investigated!!!! NEVER think...that your complaint....is un-worthy!!!! I can assure you...EVERY complaint/query...is looked into. Complaints are LOGGED...against the Bank person.....whom the complaint is made against, and that person is sharply punished over it. Apart from losing face....that Bank person...also loses hugely....financially+ other ways!!! Trust me.
But, likewise...if you happen to deal with a Great, mannerly, nice, kind, Problem-solving, Bank person, DO...take the time and effort...and WRITE...either a long or a short...letter...and let the Bank know....how well that person assisted you. Please do.
I work at the coal-face in a Major Bank, dealing directly with customers. I take great pride in my work, and I always..."go the extra mile". Because I am a person who is approachable, friendly, normal, mannerly, and courteous....and I see things through...I get customers...who drop in flowers,wine, chocs....All sorts, because they are grateful.
Please, I do get them, but, the Bank frowns on these things, and really, these gifts embarrass me. No need to do this. If you are dead satisfied...with ANY services done by a Bank person...in...ANY...Irish...bank...do NOT buy/give/donate...any gifts...just buy a Stamp,and write a note, praising the person concerned. And, state, exactly, how that Bank person helped you. I swear, a Ton of Chocs/Flowers/Wine....means 100% LESS...than a written Note, complimenting a Staff Member, sent to Bank HQ!
Our Bonuses...are dependent...on 95% Customer Service Satisfaction.
Basically, donate your money/gifts to Charity, but, WRITE to the Bank, and let the Bank know, how well, you feel about the service, given by
the Staff Member.
Just write, if you get the service you deserve, and write, if you don't get the service, you deserve.
Anne Marie