Hello,
Ordered carpets from Carpet Right in mid Nov for four rooms in my house. They arrived early Dec as requested.
The carpet fitters discovered that the shop had cut the stairs and landing too short. They said the store would call later that day. After 10 days of waiting I phoned them. They said carpets would not arrive till Jan. They did not apologise for not phoning or for getting the order wrong. I told then their customer service was appalling. I then asked to cancel the order, they said I would have to pay a cutting fee. I informed them I was not paying for their mistake. They then said they would lay a temorary carpet for Christmas and the manager would phone the following day. Guess what I am still waiting for him to call and still have bare wood on stairs and landing.
I dont want the carpet now I am so disgusted with them.
Anyone any advice?
P.
Ordered carpets from Carpet Right in mid Nov for four rooms in my house. They arrived early Dec as requested.
The carpet fitters discovered that the shop had cut the stairs and landing too short. They said the store would call later that day. After 10 days of waiting I phoned them. They said carpets would not arrive till Jan. They did not apologise for not phoning or for getting the order wrong. I told then their customer service was appalling. I then asked to cancel the order, they said I would have to pay a cutting fee. I informed them I was not paying for their mistake. They then said they would lay a temorary carpet for Christmas and the manager would phone the following day. Guess what I am still waiting for him to call and still have bare wood on stairs and landing.
I dont want the carpet now I am so disgusted with them.
Anyone any advice?
P.