Hi
Looking for some advice. Last year we got a bathroom, ensuite and cloakroom refurbished. Company that did it came highly recommended and had been in business 20 odd years. Needless to say it wasn't cheap! Since then it appears the ensuite has developed a leak, there is brown staining and a hairline crack in the ceiling below the shower tray.
We have tried to contact the company involved but have been unable to do so. The phones are not being answered but are ringing to voicemail. We have sent emails and texts but no reply to anything. There are no showrooms to visit just a registered address on the invoices and receipts.
It looks we will have to get someone else to investigate the leak.
What are our options to get financial redress?
Insurance Claim?
Small claims court – they are still a registered company and filed year end accounts last year.
Thanks in Advance
Looking for some advice. Last year we got a bathroom, ensuite and cloakroom refurbished. Company that did it came highly recommended and had been in business 20 odd years. Needless to say it wasn't cheap! Since then it appears the ensuite has developed a leak, there is brown staining and a hairline crack in the ceiling below the shower tray.
We have tried to contact the company involved but have been unable to do so. The phones are not being answered but are ringing to voicemail. We have sent emails and texts but no reply to anything. There are no showrooms to visit just a registered address on the invoices and receipts.
It looks we will have to get someone else to investigate the leak.
What are our options to get financial redress?
Insurance Claim?
Small claims court – they are still a registered company and filed year end accounts last year.
Thanks in Advance