When I was once calling a US supplier and having trouble getting through (delays, receptionists saying to call back, etc), it eventually dawned on me that maybe they were involved in a Chapter 11 situation. This would require them to maintain a public front of everything as usual even though they would be legally precluded from trading till a court decision on the business status w.r.t. liquidity is made.
Now that I'm having a similar engagement (or lack of it) with a local Irish company (but not so local to get there conveniently and ask around) I'm wondering if the Irish equivalent of Chapter 11 is in play here. I say this because some of the excuses for non-supply of cheese to my local supermarket are awful doubtful. Stories of changing production lines and having to send to India for new bar codes for a major multiple . . .
Are companies under examinership obliged (in practice or by law) to present a facade of trading as usual while the court is deliberating on their deals with creditors ?
If not, they should not be engaging with you about why your local supermarket is not stocking their products. (There are many more likely solutions than a conspiracy theory to explain the lack of supply e.g. a dispute over prices or payment.)
Just ask them where their products can be bought if there is no alternative.
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