I'm working with a client in arrears on a borrowing with PTSB, he has provided a named official at that Bank with written confirmation of that instruction, I've contacted them three times trying to reach this person at that Bank and finally got the correct e-mail address after two previous officials in the Collections gave me the wrong address for their department !, the correct address for the benefit of all here and the staff at PTSB is collectionsinformation@permanenttsb.ie.
I mailed the named official and after a delay received the following reply...
Dear Sir, Please be advised the Collections Dept does not correspond by email.
Regards,Collections Dept.
I thought this worth sharing, they have an e-mail address, they referred me to it for crips sake, I duly sent them my message, they send me back this reply, it's 2012 and they want to use the postal service, come on TSB get your act together .., I won't comment as to the nameless, faceless person that did not have the common sense to add their name to this faceless message.
I mailed the named official and after a delay received the following reply...
Dear Sir, Please be advised the Collections Dept does not correspond by email.
Regards,Collections Dept.
I thought this worth sharing, they have an e-mail address, they referred me to it for crips sake, I duly sent them my message, they send me back this reply, it's 2012 and they want to use the postal service, come on TSB get your act together .., I won't comment as to the nameless, faceless person that did not have the common sense to add their name to this faceless message.