UPDATE: co-buying: need joint account
We went for NIB in the end, got suckered in with the free fees thing. We have just left them to switch to another bank (BOI) for the following reasons:
1. They actually did charge us fees! Even though we were clear on opening the a/c to ensure we were eligible for the free banking. Not much of a charge, but the principle of it ticked us off in a big way.
2. Poor online and phone banking - too many pins, and an e-banking certificate that had to be downloaded everytime you wanted to checkyour a/c online - and wouldn't work on every PC - which they seem to be aware of, but won't rectify. Then, if you don't log in for a while, your various pins expire and you have to reapply to have the whole system reactivated. The worst technology of any bank I have ever experienced. Eventually, contacting them was such hassle that we began keeping a notebook of all our transactions to check against statements when they arrived (quarterly) - guesswork on a joint account the mortgage comes out of!? Enough.
3. Staff in the branch, helpful enough. Staff on the phones - not well-versed in NIB policy, rude in tone, and calls obviously not recorded for training purposes! Communication is tough, unpleasant, frustrating - a world away from the BOI and AIB efficiency coolcats that purr 'sir' and 'madam' down the line.
Plenty of people, I'm sure, have no probs with NIB, but as a busy person who relies on auto-phone and internet banking rather than having to Q up or ring them when I have a problem - well, they just haven't got their act together yet.
(PS I don't work for no financial institutions neither.)