Clearing mortgage with pepper ireland

[Wenzo43]

I contacted pepper on March 24th requesting my letter of redemption. This took two weeks to arrive. I was charged 20 euro per day interest which I added on to the bank draft that was sent by registered post last week. I contacted pepper on Friday as the bank draft had been delivered by an post and I am still being charged 20 euro a day. My loan still hasn't been cleared so they won't stop taking this payment. Is this right?

 

[Nordkapp]

You would need to feed excess and then when cleared any remaining excess will be refunded. That’s how it worked for me recently with PTSB. They can take a number of days to clear funds and redeem the loan, hence we over fed the account, as they advised, and waited until the App showed a nil balance.