Aerlingus are now asking to fax your claim into the customer relations department.
Probably just trying to make it harder to make a claim. There is no number available for the customer relations department. Jokers!
Anyway, here's the address and fax info below:
Ireland/UK
Aer Lingus Customer Care Unit
Aer Lingus Head Office
Dublin Airport
Ireland
Fax Number: 00353 1 8863832
Does anyone know what kind of limit these airlines have in making your claim?